Terms and Conditions

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if suitable hire is allocated.

This contract is between you and us for the arrangement of the booking only. No other person shall have any rights to enforce any of its terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or in any way unenforceable, the remaining paragraphs will remain in full force and effect.

We may vary these Terms from time to time to make changes to how we accept payment from you, to reflect changes in relevant laws and regulatory requirements or to improve the manner in which we provide our Services.

Unacceptable Behaviour of clients- means not wearing a seatbelt, leaning out of the window of the vehicle, standing out of the sunroof, exceeding the maximum permitted number of passengers, smoking in the vehicle, being under the influence of excessive alcohol or under the influence of or in possession of any illegal substance, being violent aggressive or abusive, being a danger to himself or any other person, being excessively rowdy, provoking persons not in the party to commit violent acts, or being in any way unfit to travel.” the operator will cancel the hire.

We will make every effort to accommodate changes to booking details, however the hire rate agreed with you includes only the pick ups, drop offs and waiting periods discussed and shown in your contract of hire. Any additional mileage performed or waiting delays incurred will be at the discretion of the chauffeur and will be subject to additional charge as specified by the operator or the Empire Limos LTD. Agreement to increasing the duration of hire may not be possible if punctual arrival to subsequent bookings is likely to be compromised.

The client named on the Hire Contract is held responsible for the behaviour of all passengers, and for informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the drivers or any other persons safety. Seatbelts should be worn, and passengers should not lean out of the windows or stand out of the sunroof. You will indemnify us for any losses, costs or expenses caused by any passenger on demand, whether or not we have first made a claim against that passenger.

In the event that any passenger (in the opinion of the chauffeur/ operator) is carrying out any unacceptable behaviour, then the operator may refuse entry to that passenger to the vehicle or may terminate the agreement for that booking or may cease the performance of that service, even if they are not completed. In these circumstances and without prejudice to our other rights, you must still pay the operator the full price for the booking, and we will have no responsibility or liability for any losses or costs to you.

You accept responsibility and will indemnify us for any internal or external damage to, or loss of the vehicle or any of our property caused or incited to be caused by you or any passenger no matter how the damage is caused.

You will pay to the operator for all cleaning and valet costs if any passenger causes any spillage is sick in the vehicle, broken glasses or in any other way causes the cleanliness of the vehicle to be of a lower standard than at the pick up time

Should the hired vehicle be unfit for subsequent hire, due to soiling or damage a sum equal to loss of hire fees, will by payable, as will the replacement cost of items removed or damaged from the vehicle.

In the unlikely event that any of the above events occur, you hereby authorise payment to be debited from the credit/debit card used initially to secure the booking, or agree to immediate payment by other means, after being presented with written/photographic evidence of damage/loss of subsequent hire fees.

The maximum seating capacity of the vehicles is as determined by the operator, and should not be exceeded.

Smoke Wedding Flares or New Wedding Smoke Bombs are not to be used anywhere near any of our vehicles as they cause significant damage and any damage to our vehicles as a result of these being used would need to be paid in full on the day of hire.

In the unlikely event of vehicle breakdown, we will make every possible attempt to supply a replacement vehicle as quickly as possible. If a replacement cannot be supplied, a full refund of any hire fees paid, will be made by the operator. All property and luggage remains at all times the responsibility of the passengers. The operator accept no responsibility or liability for any loss or damage, no matter how caused, either whilst in transit or when left in the vehicle. It is your responsibility when reserving a vehicle, to check that it has sufficient space and weight allowance to accommodate the luggage to be carried. If the chauffeur/ operator deems that the volume or weight of luggage is excessive, then they reserve the right to refuse to transport all or part of it.

When securing a booking with us you may have complimentary extras on the hire booking confirmation such as VIP Red Carpet for pose and pictures, drinks, Ribbons and Bows or Birthday Balloons and Banners but if for any reasonable circumstances we are unable to provide these then it will not affect the overall hire cost agreed.